TERMS & CONDITIONS

 
Welcome to our website, published by LOUISA VICTORIA GmbH, registered in the Handelsregister des Amtsgerichts Munich/Germany, under the registration number HRB 211627, with its office in the Seitzstr. 11, 80538 Munich/Germany (VAT-No.: DE 294716678).

Please read the following Terms & Conditions before using our website. The LOUISA VICTORIA website and all its content are disclosed for advertising purposes only.

Content included on the website may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, including any design components or design elements, software, products or services obtained from this website.

 

COPYRIGHT

 
All trademarks, logos, whether registered or not, displayed on the website are owned by LOUISA VICTORIA GmbH and will be and remain exclusive property of LOUISA VICTORIA GmbH. These trademarks may not be used in connection with any product or service that does not originate within LOUISA VICTORIA GmbH, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits LOUISA VICTORIA GmbH.

 

EXTERNAL LINKS

 
This website may contain links to other websites. As LOUISA VICTORIA GmbH is not in a position to control these websites, LOUISA VICTORIA GmbH may not be held liable for making these websites available, and shall not bear any liability for the content, advertisements, products, services or anything else available on or from these websites.

 

DISCLAIMER

 
The content included on this website is provided on an “as is” basis. LOUISA VICTORIA GmbH does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this website is complete or accurate or up to date. LOUISA VICTORIA GmbH reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this website.

From time to time, LOUISA VICTORIA GmbH may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this website and any use by you of this website after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms. If you do not agree to the modified legal terms, you should cease use of this website.

 
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.

 

CONTRACT

 

The presentation of products on our Website does not constitute any offer by LOUISA VICTORIA GmbH for a purchase contract.

By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “buy now” or “pre-order now”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.

On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.

A purchase contract between you and LOUISA VICTORIA GmbH will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.

LOUISA VICTORIA GmbH has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

 

CANCELLATION POLICY ADVISORY

 
The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, LOUISA VICTORIA GmbH, Seitzstrasse 11,80538 Munich, Germany, info@louisavictoria.com, Phone +49 1624079457, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

 

RETURNS

 

All return shipments will be at your expense.

In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

Please send all returns to: LOUISA VICTORIA GmbH, Seitzstr.11, 80538 Munich, Germany, info@louisavictoria.com

If you have questions regarding our returns policy, please contact us:

email: info@louisavictoria.com
Phone: +49 162 4079457

 

PRICES, PRODUCT PRESENTATION, PROMOTION CODE

 

The prices stated on our Website www.louisavictoria.com at the time of your order apply.

The goods offered at louisavictoria.com are presented on the website in the form of digital photographs of the actual products as well as additional colour options of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.

Promotion codes have different time periods of validity and are applicable for purchase of any product available on the website. To determine the validity period, please refer to the document which contains the promotion code.

Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of LOUISA VICTORIA GmbH, are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions.

LOUISA VICTORIA GmbH reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by LOUISA VICTORIA GmbH in the case of cancelling or blocking the promotion code.

Return policy for orders purchased using a promotion code:

If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

 

SHIPPING & DISPATCH

 

Your package will be shipped with DHL.

The goods will be ready for dispatch on or after the day following your complete order. If payment in advance or pre-order was chosen as order and payment option, the goods will be dispatched only after the full purchase price has been credited to our account.Unless agreed otherwise, delivery will be made within 1 to 5 business days to the shipment address specified by customer, depending on the place of delivery chosen.

 

PAYMENT

 
All payments will be handled in the EUR currency. Accepted payment methods are via PayPal, Visa, MasterCard and American Express.

When making a purchase using a promotion code (coupon code), simply enter the promotion code in the designated field at checkout (“enter coupon code”). Click on “apply coupon” in the last step of the checkout. If the order amount exceeds the promotion code balance, please select the payment method with which you wish to cover the amount remaining.

 

INQUIRIES & COMPLAINTS

 
For any inquiries about your order or complaints, please contact us:

email: info@louisavictoria.com
phone: +49 1624079457

 

WARRANTY

 

Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to the section below.

 

LIABILITY

 

We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfilment is essential to the due and proper performance of the contract and whose fulfilment customer could reasonably rely upon (“essential obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual obligations which are not essential obligations.

Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.

Any exclusion or limitation of the liability of LOUISA VICTORIA GmbH shall extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.

 

GOVERNING LAW, SEVERABILITY

 

All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by German law to the exclusion of the UN Sales Convention.
If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.